17% more consumers have lodged complaints with the Ombudsman in 2019 than during the previous year, reads the annual report on the activities of the national Ombudsman. The report was approved by the National Assembly with just one abstention.
“The biggest number of complaints are against monopoly companies such as Toplofikatsia heating company, water and sewerage, electric energy companies,” said Ombudsman Diana Kovacheva. There are a great many complaints against collection companies and fast credit companies as well.
Last year 13,000 people submitted complaints to the Ombudsman, and 13.8% of the cases were closed. The Ombudsman’s office made five referrals to the Constitutional Court and initiated legislative initiative 13 times. Half of the 1,823 recommendations made to various institutions have been implemented, Diana Kovacheva said further.
The Council of Ministers has approved the draft of a donation agreement between the World Health Organization and Bulgaria on the provision of a voluntary contribution, amounting to EUR 100,000, in support of the activities of the organization in the..
Bulgaria’s caretaker Foreign Minister Ivan Kondov and his Albanian counterpart Igli Hasani confirmed the firm commitment of the two countries to the accelerated construction of transport Corridor 8. Romania has asked to join the construction..
Winds of up to 120 kms. per hour inflicted damage in Vratsa, the biggest town in Bulgaria’s Northwest. Dozens of reports have come in of fallen trees and branches onto vehicles and roads, damaged equipment and torn overhead cables. There were..
According to an analysis by the Electricity System Operator, a shortage of electricity is expected as early as January and February next year. At a..
“It’s time to lift internal border controls now,” European Commissioner for Home Affairs Ylva Johansson believes. In an interview with RFE/RL she..
The Constitutional Court has opened a case following the request by President Rumen Radev for the amendments to the Constitution, endorsed by the 49 th..
+359 2 9336 661